Return Policy ijeb-estatediamonds eBay Auctions

BY PLACING ANY BIDS ON OUR AUCTIONS YOU AGREE TO THE TERMS BELOW

                Please Read the Following Policy Carefully  as there are "No EXCEPTIONS" to these conditions!

Greetings & Welcome,

*Please Keep in Mind~First & Foremost This is an Auction-Not a Retail  Environment*     Although the vast Majority of Auction Sales are Positive *99.5% & our Customers are most satisfied with their purchases, We are committed to Your 100% satisfaction . We Invest a Tremendous amount of Time & Human resources as well as Money to Bring you on our Auctions some of the Best Items and Values in the "Wholesale" Jewelry Environment. Because of the Nature of the items we sell; Precious Gems-Metals-Timepieces & Antique & Estate Jewelry, as well as the Unique & Wonderful Venue of  eBay Internet Auctions, certain Procedures have to be implemented in order to insure Security & Quality Control. To Insure a Timely response to all Your concerns, I appreciate your Understanding & Cooperation in following the Polices explained below. Please Note! Our Policies are "NOT" Open to Interpretation or Comparison to any other sellers. We have been in Business selling off auction "Strictly" to the jewelry Trade for over 35+ years and offer our items at prices Not obtainable by the General Retail Public. As always should you have any questions, It'll be our Pleasure to assist you in any way Possible.

Sincerely

Mr. Joseph

General Manager estatediamonds.com

 



 

 

                                                             EFFECTIVE IMMEDIATELY 4-1-2008!

 

 

OUR 1000% SATISFACTION POLICY IS SIMPLY THE BEST RETURN POLICY BOTH ON AND OFF EBAY !

 

IF FOR "ANY REASON" YOUR NOT TOTALLY IN LOVE WITH ANY ITEM YOU PURCHASE FROM OUR AUCTIONS,

 

JUST EMAIL ME WITHIN 72 HOURS AND I WILL GLADLY TAKE BACK THE ITEM AND ISSUE A FULL REFUND LESS

 

ONLY S&H......

 

NO HASSLE....NO GIMMICKS.......JUST A THANK-YOU FOR YOUR INTEREST AND BIDDING ON MY AUCTIONS.

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PLEASE FOLLOW THESE SIMPLE POLICIES...

 

1-THE REQUEST FOR RETURN MUST BE RECEIVED WITHIN 72HRS FROM YOUR RECEIPT OF THE ITEM. (IF YOU NEED A COUPLE OF EXTRA DAYS NO PROBLEM, JUST EMAIL ME PRIOR TO BIDDING FOR APPROVAL.

 

2-YOU WILL THEN BE SENT RETURN INSTRUCTIONS. ITEMS MUST BE IN ORIGINAL NON ALTERED OR DAMAGED CONDITION, THIS ALSO INCLUDES WEARING ANY ITEM PRIOR TO RETURN. ALL DOCUMENTATION AS WELL AS ORIGINAL PACKAGING/BOXES. ITEMS MUST BE SENT BY US EXPRESS POST OFFICE INSURED TO RETURN ADDRESS WHCIH WILL BE PROVIDED IN RETURN INSTRUCTION EMAIL.

 

3-NO ITEM WILL BE ACCEPTED BACK FOR RETURN WITHOUT A PRIOR AUTHORIZATION # WHICH WILL BE PROVIDED IN RETURN INSTRUCTION EMAIL.

 

4-JUST EMAIL AS WELL WHEN YOU HAVE SHIPPED THE ITEM BACK WITH THE TRACKING NUMBER

 

 

ONCE YOUR ITEM IS RECEIVED YOU WILL RECEIVE A CONFORMATION EMAIL AND YOUR REFUND WILL BE PROCESSED WITHIN 30DAYS.

 

THAT'S IT...

 

IF YOU HAVE QUESTIONS, JUST EMAIL ME PRIOR TO PLACING ANY BIDS AND IT WILL BE MY PLEASURE TO ASSIST AND ADDRESS ANY AND ALL CONCERNS.

 

 

 

 

 

 

 

Important: Absolutely! No Returns will be accepted  without a Prior Authorization # &

 

will be refused and not accepted!! We will not be responsible for any item that does not

 

have  Prior Return Authorization Number!